1. Parties

Seller: TileandTurf
Contact Email: sales@tileandturf.com

Buyer: The Customer who places an order through our website or other distance communication methods.

2. Subject and Scope

This Distance Sales Agreement regulates the rights and obligations of the parties in relation to the sale and purchase of products through distance communication methods in accordance with the applicable laws and regulations.

3. Shipping and Delivery

• Shipping costs are calculated based on current FedEx Express rates.
• Shipping fees will be displayed during checkout before payment confirmation.
• Delivery times may vary depending on the destination and shipping method selected.

4. Right of Withdrawal and Return Policy

• The customer has the right to withdraw from the contract within 14 days from the date of product delivery without stating any reason.
• Our company does not accept product returns except for damaged items.
• Returns for damaged products are accepted after inspection and confirmation of the damage.
• To initiate a return for damaged products, please contact: sales@tileandturf.com

5. Payment Terms

All payments must be made in full at the time of purchase. We accept various payment methods as displayed during checkout.

6. Product Information

All product information, including prices, specifications, and availability, is subject to change without notice. Colors of products may vary slightly from their appearance on the website due to digital display variations.

7. Damaged Products

• Claims for damaged products must be reported within 24 hours of delivery.
• Photographic evidence of damage must be provided.
• Shipping costs for returning damaged products will be covered by TileandTurf.
• Replacement or refund will be processed after inspection of the returned damaged product.

8. Customer Service

For any questions or concerns regarding this agreement or our products, please contact us at:

Email: sales@tileandturf.com

9. Governing Law

This agreement shall be governed by and construed in accordance with the laws of [Your Country/State]. Any disputes arising from this agreement shall be subject to the exclusive jurisdiction of the courts of [Your City/State].

10. Amendments

TileandTurf reserves the right to modify this agreement at any time. Any changes will be effective immediately upon posting on our website.